decision making

Keep Calm and Treat Outliers with Care

Keep Calm and Treat Outliers with Care

Outliers -- observations that are few in number but disproportionately affect your analysis -- can create headaches when we face time pressure to make decisions. Maybe it’s the lone beta tester who gives you brutal feedback about a product feature that you no longer have time to change. Or maybe it’s the tiny new cluster of data points that make your pretty financial model all of sudden look hideous. Whatever form they take, outlier observations force us to make critical decisions about how much we should weigh their significance...

How to Debate with Colleagues Effectively (and Unemotionally)

How to Debate with Colleagues Effectively (and Unemotionally)

Usually, what we fear in a heated debate is not so much our feelings our feelings getting hurt but rather our professional credibility and stature being challenged. I find that Idea conflicts are best understood along two dimensions: the relative seniority of the debating parties and their relative expertise. In any idea conflict in which you find yourself engaged, you can categorize the person you engage as having more, less, or equal seniority as you and whether their domain expertise is the same, different, or partially overlapping your own...